Return & Refund Policy

return and refund policy tailored for a shipping container website like T-N Container Services (https://t-ncontainerservices.com/), drawing inspiration from general best practices and incorporating details specific to your product.

T-N Container Services – Return and Refund Policy

At T-N Container Services, we strive to provide high-quality shipping containers that meet your needs. Due to the nature and scale of our products, our return and refund policy differs significantly from that of smaller consumer goods. Please read this policy carefully before making a purchase.

1. Order Review and Due Diligence:

  • We strongly encourage all customers to thoroughly review the full specifications, dimensions, condition reports (including photos and videos, where applicable), and any other relevant details of the container they intend to purchase before finalizing their order.
  • Our team is available to answer any questions and provide additional information to assist you in making an informed decision. Please utilize our contact methods (phone, email, contact form on the website) prior to purchase.
  • By placing an order, you acknowledge that you have had the opportunity to review all provided information and are satisfied with the container’s description and condition.

2. Final Sale Policy:

  • All sales of shipping containers are considered final. Due to the logistical complexities, transportation costs, and the unique nature of each container, we generally do not accept returns or offer refunds once a purchase agreement is finalized and payment has been processed.

3. Exceptions for Significant Discrepancies or Undisclosed Damage:

  • In the rare event that the container delivered has significant and material discrepancies from the agreed-upon specifications or has major, undisclosed structural damage that was not evident in the provided description and condition report at the time of purchase, you must notify us in writing (via email to info@t-ncontainerservices.com) within 48 hours of the container’s delivery.
  • Your notification must include clear photographic and/or video evidence detailing the alleged discrepancies or damage.
  • Upon receiving your notification, T-N Container Services will conduct a thorough review of your claim and the provided evidence. We may request additional information or arrange for an independent inspection, if necessary.

4. Our Resolution Options for Valid Claims:

If T-N Container Services determines, in its sole discretion, that a significant and material discrepancy or major, undisclosed structural damage exists, our resolution options may include:

  • Negotiated Price Adjustment: We may offer a partial refund or price adjustment to compensate for the discrepancy or damage, provided you agree to keep the container.
  • Container Replacement (Subject to Availability): In exceptional circumstances and depending on current inventory, we may offer a replacement container of comparable specifications and condition. You will be responsible for any additional transportation costs associated with the return of the original container and the delivery of the replacement.
  • Full Refund and Container Return (Rare Circumstances): Only in cases of the most significant and irremediable discrepancies or damage will a full refund and container return be considered. You will be responsible for ensuring the container is in the same condition as when it was delivered (excluding the identified discrepancies or damage) and for coordinating and covering the return transportation costs to a location designated by T-N Container Services.

5. Exclusions from Returns and Refunds:

The following situations are not eligible for returns or refunds:

  • Minor cosmetic imperfections (dents, scratches, rust) that are consistent with the age and normal wear and tear of a used shipping container and were not explicitly misrepresented in the condition report.
  • Damage that occurs after the container has been delivered and is in your possession.
  • Changes in your operational needs or circumstances after the purchase.
  • Failure to properly inspect the container prior to or upon delivery.
  • Discrepancies or damage that were clearly documented in the provided specifications, condition reports, photographs, or videos at the time of purchase.

6. Container Return Process (in the rare event of an approved return):

  • Authorization: No container can be returned without explicit written authorization from T-N Container Services.
  • Condition: The container must be in substantially the same condition as it was upon delivery, except for the specific discrepancies or damage that formed the basis of the approved return. Any additional damage incurred while in your possession will void the return.
  • Logistics and Costs: You are responsible for arranging and covering all costs associated with the return transportation of the container to a location specified by T-N Container Services. This includes, but is not limited to, loading, transportation, and any necessary permits or fees.
  • Inspection Upon Return: Upon arrival at our designated location, the returned container will be inspected to verify its condition against the initial claim and the condition at the time of delivery. If additional damage is found, the refund or replacement may be voided or subject to deductions.

7. Refund Processing (in the rare event of an approved refund):

  • Once the returned container has been received and inspected, and the refund has been approved, we will process the refund within [7] business days.
  • The refund will be issued using the original payment method used for the purchase.
  • Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account.

8. Cancellation Policy:

  • Orders for shipping containers can be cancelled before a final purchase agreement is signed and payment has been processed.
  • Once a purchase agreement is signed and payment is processed, the order is considered final and the cancellation policy aligns with our final sale policy outlined above.

9. Governing Law:

  • This Return and Refund Policy shall be governed by and construed in accordance with the laws of 4124 Houston Rd, Del Valle, TX 78617, United States

10. Contact Us:

If you have any questions or concerns regarding this Return and Refund Policy, please contact us at:

By proceeding with a purchase from T-N Container Services, you acknowledge that you have read, understood, and agree to abide by this Return and Refund Policy.

How Long Will It Take for a Container to Be Returned After Purchase?

As stated in our policy, we generally do not accept returns after purchase due to the logistical complexities and costs associated with shipping containers, it should take a maximum of 10 days

In the rare event that a return is explicitly approved by T-N Container Services due to significant discrepancies or major, undisclosed damage, the timeframe for the container to be returned will depend on several factors:

  • Your Location: The distance the container needs to be transported will significantly impact the return time.
  • Transportation Arrangements: Who is responsible for arranging the return shipping (you or T-N Container Services, as agreed upon)? If you are responsible, the time will depend on how quickly you can secure a suitable transport provider.
  • Transport Provider Availability: The availability and scheduling of trucking or other necessary transportation will influence the timeline.
  • Logistical Coordination: Coordinating the pickup from your location and delivery to our designated location requires time and communication.
  • Customs and Border Procedures (if applicable): For international transactions, customs clearance on both ends will add to the return time.

Therefore, it is impossible to provide a fixed timeframe for a container return. However, if a return is approved, we will work with you to establish a reasonable timeframe based on the specific circumstances.

We emphasize the importance of thorough inspection and communication before purchase to avoid the need for returns. Our team is dedicated to providing you with accurate information and ensuring a smooth transaction.